Refund policy

🌿 Refund & Replacement Policy

At Ping & Bloom, we take great care in packing and shipping healthy plants. That said, plants are living things, and we understand that issues can occasionally happen during transit.

🌱 Damaged Plants During Shipping

If your plant arrives damaged or unhealthy due to shipping:

• Please contact us within 48 hours of delivery

• Include clear photos of the plant and packaging

• Once confirmed, we’ll happily send a replacement plant (shipping included)

No need to return the damaged plant — we trust our growers.

🌼 Non-Returnable Items

Because plants are perishable and sensitive to environmental conditions:

• All plant sales are final

• We do not offer refunds or replacements for issues caused by:

  • Improper care after delivery

  • Environmental conditions (light, water, temperature, humidity)

  • Delays or issues once the carrier marks the package as delivered

🌿 Grower Responsibility

After delivery, plant care becomes the responsibility of the buyer. We strongly encourage reviewing our care guides and reaching out if you have questions — we’re always happy to help you succeed.

📩 Questions or concerns?
Contact us at: pingandbloom@gmail.com