Each Ping & Bloom plant is carefully packed by hand with health and safe transit in mind.

• Plants are shipped bare root (no pot or soil unless a pot add-on is purchased)
• Gently wrapped in slightly moist paper towel
• Secured inside a protective plastic condiment cup or container sized to the plant
• Includes its individual plant tag
• Cushioned inside a sturdy shipping box to prevent movement

Shipping bare root reduces the risk of root rot, soil spill, and shipping damage — and ensures your Ping arrives clean and ready to pot.

Ping & Bloom ships via USPS Priority Mail within the United States only.

• Typical transit time: 2–3 business days
• A USPS tracking number is provided once your order ships
• We currently ship U.S. addresses only

Please ensure your shipping address is correct before checkout.

To prevent plants from sitting in warehouses over the weekend:

• Orders ship Monday and Tuesday only
• Orders placed after Tuesday ship the following Monday

This schedule reduces plant stress and transit risk.

Yes. A 72-hour heat pack add-on is available for purchase during colder months.

• Recommended when daytime temperatures are below 45°F
• Heat pack must be added to your cart at checkout
• One heat pack is typically sufficient for small-to-medium orders

Live plants are sensitive to extreme temperatures.

• Monitor your local weather before ordering
• Consider adding a heat pack in cold conditions
• Ensure someone is available to receive the package promptly

Ping & Bloom cannot control postal delays or exposure after delivery.

Because these are live plants:

• Minor cosmetic blemishes may occur during transit
• Leaves may appear soft from wrapping — this is normal
• Allow 1–3 days for your plant to adjust after potting

We recommend potting promptly in a proper carnivorous plant mix using distilled, rainwater, or reverse osmosis water.

We stand behind the health of our plants.

If your plant arrives dead:

• Contact us within 24 hours of delivery
• Submit clear photos of: the plant, the packaging, and the shipping label
• Use the Contact Form on our website to submit your claim

Failure to report within 24 hours may void replacement eligibility. Each case is reviewed individually. Replacement or store credit may be offered at Ping & Bloom’s discretion.

Bare root shipping is the standard method used by specialty carnivorous plant growers.

• Prevents soggy soil issues
• Reduces fungal risk
• Lowers shipping weight
• Minimizes transplant shock